Refund Policy

We are a services business — everything we deliver is custom work. We aim to get it right, and we'll always try to resolve issues first before any refund is considered.

• We failed to deliver the agreed scope within the agreed timeline due to reasons on our end
• The deliverable significantly differs from what was documented and agreed
• You made a duplicate payment in error
• We cancel the project before commencing work

• Work has been completed and delivered as agreed
• You changed your mind or business direction after the project started
• Delays occurred because of late feedback, approvals, or inputs from your side
• Third-party costs already incurred on your behalf (domains, licenses, APIs, etc.)
• A milestone was completed and signed off — completed milestones are non-refundable

If a project is cancelled mid-way:

• Completed and approved milestones are non-refundable
• Any advance paid for uncompleted work will be partially refunded after deducting the cost of work done to date
• The amount will be calculated proportionally and communicated transparently

Message us on WhatsApp with:

• Your name and project details
• The reason for the refund request
• Any relevant invoices or communication

We will respond within 2 business days and aim to resolve within 10 business days.

Approved refunds will be returned via the same payment method used, within 7–14 business days. Any transaction or gateway fees are non-refundable.